Escape Room FAQs
Am I really going to be locked in an escape room?
Yes, the doors will be locked while you are inside each room. A team member is available to unlock the door at any time needed during your game. However, exiting the room before you find the four-digit code disqualifies your time from the leader board.
How many people can play in an escape room? Is there an age limit?
Each room accommodates between two and eight participants. A minimum of two guests must be booked for an online booking to be valid.
While many components of each room are challenging for young guests, we are a family-friendly game experience. Participants between the ages of 10 and 14 must be accompanied by an adult to play.
How do I book an experience?
You can book your escape game experience online by clicking here.
How early should I arrive?
Please arrive at least 15 minutes prior to your start time. Each game begins exactly at the listed start time. Coming late will take away from the time you have to escape.
Do we get help if we are stuck during the game?
You are being watched on a monitor by the Trapped team in a nearby room. We can give you up to three clues during your game. The team at Trapped Escape Game will monitor your progress in a nearby room and can provide you with unlimited clues during your game. After using more than 3 clues, however, you are no longer eligible for the leaderboard.
Can you accommodate large parties or corporate events?
Yes, we accommodate both large parties and corporate groups. Please visit our website to book your games. If you would like help booking your large group or would like to rent out our facility at a premium, please email us at firstname.lastname@example.org to receive a custom quote.
Will there be other people in the room with us?
If there are eight available slots and there are only five people in your group, then three slots will remain available to the public. They will not necessarily be filled, but there is a possibility that others may buy those tickets.
Is it possible to play with just my friends?
Yes, you just need to reserve all available tickets for a given time slot.
How long is each game?
Each escape game is designed to be completed in approximately sixty minutes.
What if I need to cancel my reservation?
If you are unable to make your scheduled game, we are happy to try to reschedule your game. We do not offer refunds for missed games.